Return Policy

Return & Exchange Policy – Pure & Frenzy

At Pure & Frenzy, customer satisfaction is very important to us. We aim to deliver pure, fresh, and high-quality Desi Ghee and natural food products. Please read our Return & Exchange Policy carefully before placing an order.

Eligibility for Returns & Exchanges

Due to the nature of food and consumable products, returns or exchanges are accepted only under the following conditions:

  • The product received is damaged, leaked, or broken at the time of delivery

  • The product received is incorrect or different from what was ordered

  • The issue is reported within 24 hours of receiving the order

To request a return or exchange, customers must provide:

  • Clear photos or videos of the product

  • Original packaging (unused and unaltered condition)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used food products

  • Products damaged due to customer mishandling

  • Orders placed with incorrect address or contact details

Return Shipping

  • If the return is approved due to our error (damaged or wrong item), Pure & Frenzy will guide you accordingly.

  • Any return sent without prior approval will not be accepted.

  • Delivery charges are non-refundable unless the issue is caused by us.

Refund Processing

  • Approved refunds or replacements are processed after inspection of the returned item.

  • Refunds, if applicable, will be issued through a mutually agreed method (bank transfer or store adjustment).

  • Processing time may take 5–7 working days after approval.

How to Request a Return or Exchange

  1. Contact our support team within 24 hours of delivery

  2. Share your order number, issue details, and clear photos/videos

  3. Our team will review the request and guide you through the next steps

Contact Information

For return or exchange requests, please contact us at:

📞 WhatsApp: 0316 6913405
📧 Email: pureandfrenzyfoods@gmail.com
🌐 Website: https://pureandfrenzy.store/
📍 Address: Wapta Town Phase 1, Multan, Pakistan

Thank you for choosing Pure & Frenzy.
We appreciate your trust and are committed to delivering pure, authentic, and natural products to your doorstep 🌿